Department |
Description |
Information
Technology Support Services (IT) |
The
Information Technology Support Services office provides supports for all
applications, systems, and hardware (PC’s, Macs, phones, printers, etc.) used
by employees of PCUSA. The department
is responsible for maintaining and supporting an onsite data center and
physical building-wide network. |
Key tasks for the department:
1.
Maintaining
and updating of servers and equipment in the onsite PC(USA) data center,
networking
equipment
throughout the PC(USA) Center, and providing and
managing several cloud-based systems (most notably Office 365).
2.
Provide helpdesk and desktop support services
for the most agencies and ministry areas
3.
Provide I.T. equipment ordering and account
reconciliation services for the majority of agencies and ministry areas
4.
Provide
telecommunications (desk phones, cell phones, and Internet access) and video conferencing
support and services.
5.
Provide
cybersecurity protection using several I.T. systems and ongoing cybersecurity
training to all employees.